1705 21st Ave S, Nashville, TN | Directions 3721236.137102 -86.800966
Neighborhoods: Hillsboro West End
Absolutely Awful – This place is terrible. The food/dessert is rarely fresh and outrageously priced. The staff seems like they hate their lives. The bathrooms are filthy and lack any sort of decor. Every few months I brave to go in, there's a new manager. I've left Provence disappointed every time.
Gone way downhill – I have been going to Provence in Hillsboro Village since I first lived in the area 10 years ago. Even when I moved out of the area, I continued to patronize them for the wonderful pastries and sandwiches.
But there's not getting away from the fact, it has gone downhill in terms of service. Since I work downtown, I stop by early in the morning to grab a mocha. More then twice, I have been in the parking lot anywhere from 5 to 15 minutes after 7 am. and they have not yet opened. I emailed, and got a gracious response to come by and try them again. Went by the same day, and still, not open at 7:10. Had to go
Went by the other day to try their scrambled eggs and grits. Since I have to be downtown at 8am, I stopped by around 7:18, thinking great, only one or two other customers, already seated with their coffee. When I got to the counter to order, and placed my order, the young lady behind the counter, both arms tatooted from wrist to elbow, looked at me in blank dismay, and then looked at the other employee who told me that the chef was not in yet, and had not written the menu board. They assured me I could have a pastry instead.
Provence, sadly, is not run as if someone values their customers. If you have starting hours, then start on time. If you are going to offer selections, make sure the chef is there to prepare them when the customers are there. Sorry, I just gave Provence my last chance. I'll got to Bread and Company if I want breakfast or a coffee
I was robbed by Province!!! – Went to Province today at 11:30 am. Had two sandwiches to choose from and the other three slots where sandwiches should have been had NONE, asked the person at the counter who should have had on a hair net on why only two sandwiches and he said the truck left off a box. So I choose the crustlest quiche, salad and soup. YIKES. You could have bounced the quiche, it was bad. There was suppose to be spinach and goat cheese and red peppers!! I did locate the spinach on top but for the rest forget it!The salad was some greens with dressing and the curry coconut soup had some pieces of something in it that I could not chew. I then got some choc cake. Dry, dry, dry and tasteless. I spent $14.00. I was dissapointed, it was a complete waste of money and the food was horrible. Its sad because it used to be a great place to go. Not anymore. Dont get robbed like me.
I cannot believe it has become so bad.. – I have been a customer of Provence for fifteen years, ever since they opened in Nashville. I liked their bread, and how consistently good it was, their pastries were also great. I did not mind the somewhat hectic atmosphere and slow service, nor did I mind paying somewhat more for good food.
I have not stopped by Provence in Hillsboro village for a while so I decided to pay them a visit yesterday. The place looks a bit run down and the service is still slow. Now the food: the pastries look old and worst of all, the loaf of bread I bought was TERRIBLE! Over salted, dry, just awful. Grocery store bread can be better. I think I have to start looking for another bakery now.
Provence stole my money – Today at the Hillsboro location I paid for a lavender lemonade and they refused to give me my money back when they realized they didn't have anymore.
If I could give zero stars I would because ethics are very important to me.
Great vision gone bad – I remember when I first stepped into Provence, After spending several years as an ex pat in Central Europe, I was thrilled that we now had a European cafe to enjoy here in Nashville. For several years, my expections were met and occasionally exceeded. We would always bring our out of town guests here for lunch.
Last night I stopped by to pick up some bread and I thought I would take a box of cupcakes home to surprise my family. Upon walking in the back entrace to the store in Hillsboro village, I was greeted with a foul odor and I began to notice how unkept the place had become. There was someone to help me and the exchange went fairly well. The bread was great but the cupcakes were not.
I hope that Provence has hit bottom and are now ready to retool and return to the original vision of high quality and warmth. They could take a page or two out of the Picnic Cafe's book where Kathy Bonnet has created a sparkling clean, warm, well run cafe with food that never fails. It may cost a bit more than other places, but you know you are paying for high quality, well prepared food.
First visit to Provence – My husband and I first visited Nashville last summer while moving our daughter to Vanderbilt University and we just happened upon Hillsboro Village. Our daughter spent much of her time shopping at the various clothing stores while we checked out the restaurants and cafes. Much to our delight, we wondered into Provence. We've been back twice since spring break and think their soups and sandwiches are better than anything Orlando has to offer. If only Provence would come to FL and open in Orlando. I would be sipping coffee and having lunch with my girlfriends every day if we had a place like this. Things to try: the coffee, the croissants, paninni sandwiches, and the SOUPS. The staff remembered us from our last visit and the manager insisted we try the bread basket with jams...delicious, crusty breads and homemade preserves.
Can't wait to return to Nashville and Hillsboro Village!
Worst Bistro in Town – Came in ordered a Frittata, told to wait 10 minutes. Not sure why, as all is done is reheat this in a Microwave. Well after 10 minutes went by, I came up to the counter to inquire about it. The counter person, like peaved and nodded towards the coffee machine. After asking, the person was like getting rattled and said, I put it over on that counter 5 minutes ago!
No one told me, apparently it was just sitting there getting cold again.
I've been seeing this behavior over and over again, and Provence just lost another long-term customer! The service here is not worth it! No wonder the store is empty most lunch hours thru the week. They must hate their customers to get treated this way.
The Absoulte Best Bakery and Service in Town! – You know I have read all the reviews of this establishment and most were very sincere and some were just down right discruntled employees talking. I wonder why did you get fired? Was it your strict morale code or your keen buisness since that made it just unbearable to stay. The fact that you write things like this about a wonderful cafe let's me know you still wish you were there. So I ask all the readers to make their own assesment of an awesome taste of France in Nashville. I love Provence and always will.
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